Account & Subscriptions

Your Profile

Profile Information

1

Go to the Profile tab to view your account

2

Tap Settings to edit your name, email, phone, and bio

3

Upload or change your profile picture

Quick Access from Profile

Your Profile tab also gives you quick access to:

  • • My Athletes — manage athlete profiles
  • • My Teams — view and manage teams
  • • My Gyms — view followed and owned gyms
  • • Subscription — view your plan and upgrade

Signing In

Email Verification

NinjaTrainer uses passwordless email authentication. When you sign in, you'll receive a one-time verification code at your email address. Enter the code to access your account.

This means there are no passwords to remember or reset — just enter your email each time you need to sign in.

Subscription Plans

NinjaTrainer offers three subscription tiers:

Free

Includes:

  • • 1 team (up to 5 members)
  • • Join up to 5 teams
  • • 5 courses
  • • 20 custom skills
  • • Video recording (30 min cloud storage)
  • • Share cloud videos to chats

Not included:

  • • Stats and analytics
  • • Gym creation
  • • Team runs

Plus

Everything in Free, plus:

  • • Unlimited teams and courses
  • • Unlimited custom skills
  • • Stats and analytics
  • • Video recording (100 min cloud storage)
  • • Create and manage gyms
  • • Spectate team runs
  • • Chat flair
  • • 5 members per team

Pro

Everything in Plus, plus:

  • • Unlimited team members
  • • Team course runs
  • • Team stats and analytics
  • • Team video features
  • • Video recording (500 min cloud storage)
  • • Team Pass for members

Managing Your Subscription

View & Change Plans

Go to Profile → Subscription to see your current plan, usage, and billing details. From here you can:

  • • View your current tier and features
  • • See your video minute usage
  • • Upgrade to a higher plan
  • • View your next billing date

Payment

Subscriptions are managed through in-app purchases:

  • iPhone: Managed through the App Store. Go to Settings → Apple ID → Subscriptions.
  • Android: Managed through Google Play. Go to Play Store → Subscriptions.

Cancel Subscription

You can cancel your subscription from the app or through your device's app store settings. When you cancel:

  • • You keep access until the end of your current billing period
  • • You can resume your subscription before the period ends
  • • After the period ends, your account reverts to the Free tier

Preferences

Measurement Units

Choose between metric and imperial units for distance and weight measurements. Change this in Settings.

Notifications

NinjaTrainer sends push notifications for personal records, team invitations, join requests, event updates, and training streaks. Make sure notifications are enabled in your device settings.

Privacy & Moderation

Blocking & Muting

You can block or mute other users from the app settings. Blocked users cannot contact you or view your data. Muted users are silenced in chat.

Reporting

If you encounter inappropriate behavior, you can report users or content. Our team reviews all reports.

Need Help?

Related Help